Shipping & Returns
Shipping Policy
At TatiMag, we carefully prepare every order to ensure your personalized magnets arrive safely and beautifully packaged.
U.S. Shipping
We ship our products throughout the United States using USPS (United States Postal Service) exclusively for all orders shipped by mail.
- Shipping Carrier: We use USPS for all mail shipments. We do not use other shipping carriers.
- Standard Shipping: Shipping fees are based on the total package weight and are displayed at checkout.
- Shipping Costs: Standard shipping is not free. Shipping fees vary depending on the weight of your order.
- Processing Time: Please allow time for us to prepare and package your order before shipment.
- Delivery Estimates: Estimated delivery times are displayed at checkout and may vary depending on the destination and USPS service selected.
- Tracking: Tracking information will be provided when available after your order ships.
Free Local Delivery — Mead, Washington
We are happy to offer free local delivery in Mead, WA, for customers within our designated local delivery area.
- Select the free local delivery option at checkout if it is available for your address.
- Free local delivery is available only within our designated Mead delivery area.
- After your order is placed, we will contact you to coordinate a convenient delivery time.
- Free local delivery does not apply to orders shipped outside our local delivery area.
Please note: Free local delivery in Mead, WA, is our only free delivery option. Standard USPS shipping fees apply to all other orders shipped within the United States.
Final Sale Policy — Returns & Refunds
All sales are final. TatiMag does not accept returns, refunds, or exchanges for changes of mind, incorrect selections, or buyer’s remorse.
Because our products may be personalized and made to order, please carefully review your product selections, quantities, and personalization details before completing your purchase.
Manufacturing Defects
We stand behind the quality of our products. If your order arrives with a confirmed manufacturing defect, please contact us within 7 days of delivery.
To help us review your claim, please provide:
- Your order number
- Clear photos showing the manufacturing defect
- A brief description of the issue
Once we review the information, we will determine an appropriate resolution, which may include a replacement or refund.
If your order arrives damaged during shipping or you receive an item different from what you ordered, please contact us promptly with photos and your order number so we can review the issue.
This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.
Order Changes & Cancellations
Please review your order carefully before completing your purchase. If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered production or processing, changes or cancellations may not be possible.
Questions?
If you have questions about shipping, local delivery, or an issue with your order, please contact us through our website. We are happy to help.
Thank you for supporting TatiMag and allowing us to turn your favorite moments and ideas into meaningful magnets!