Return & Refund Policy

All Sales Are Final

Thank you for shopping with us! Because our products are personalized and made especially for each customer, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and production has begun.

Damaged or Defective Items

We take pride in the quality of our products. If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery at hello@tatimag.com.

Please include your order number, a description of the issue, and clear photos of the damaged or defective item so we can review your request.

If the issue is confirmed to be a defect or an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Personalized & Custom Orders

Please carefully review all personalization details, including names, spelling, dates, colors, and design choices, before submitting your order. We are not responsible for errors in customer-provided information that was produced as submitted.

Since personalized products are made specifically for you, we cannot accept returns or offer refunds for buyer’s remorse, incorrect information submitted by the customer, or a change of mind.

Order Issues

If you receive an incorrect item or your order arrives with a quality issue, please contact us so we can help resolve the problem.

Contact Us

If you have any questions or concerns regarding your order, please reach out to us at hello@tatimag.com. We appreciate your support and the opportunity to create something special for you!

Thank you for understanding and supporting our small business.